Terms & Conditions

Behaviour

  • If you have an issue regarding your child during a training session please wait until the end to speak with the coach regarding the issue or contact us directly through our Facebook page.
  • Queen of the South Community Trust expects all children to behave in an acceptable manner to both fellow players and coaches. We reserve the right to exclude a child from a session/course if the desired behavioural standards are not met. Such failure would include, but not limited to; abuse in the forms of verbal, racial and physical bullying towards fellow children or the academy coaches.

Bookings/Fees/Refunds

  • All bookings must be made through ClassforKids with all correct and up to date details.
  • If at any point a class has to be cancelled you will be informed as soon as possible and a refund will be issued within 14 days of booking cancelation.
  • Any bookings cancelled by attendee within 24 hours will not be eligible for a refund due to lost of revenue.
  • Any subscriptions that are cancelled will charge for that month as a months notice is required to cancel any booking.
  • All members can cancel the termly sessions at any time but will be expected to pay the full term out and will not be refunded the remaining sessions you may have left.

Photography / Videography

  • Parents, carers or visitors must NOT take any photo or video in accordance with our child protection policy. Any photos or videos taken by our coaches or staff would have been previously authorised by the parent signing the consent form on booking.
  • It is your responsibility to tell us if you do not want your child to feature in any images or videos that we make available in the public domain through our website, social media, advertising and promotional campaigns.

Signing In / Out

  • Players must be signed in by the coaches, and once the session is finished picked up by the parent, pitch side, in view of the coaches. If someone different to the parent/carer named is picking your child up please inform coaches/admin before the start of the session – Queen of the South Community Trust will not be held liable for children going missing or leaving the session without permission. The Queen of the South Community Trust will also not be liable for children who live in close proximity and may walk home alone or with friends after a session with or without parents’ consent.
  • Please make sure your child arrives no earlier than 15 minutes before the start of the session/course. We are unable to take responsibility for children who arrive earlier.
  • Parents/carers should arrive at least 5 minutes before the designated end time for the session/course. No child will be allowed to leave the premises until a parent/carer is there to collect them unless prior written notice is received with suitable alternative arrangements.

Medical Conditions

  • Please inform Queen of the South Community Trust of any medical condition/illness/learning difficulties/injuries so coaches are aware. You must inform the coaches of any changes as they occur. Your child must be fit to play. Queen of the South Community Tust takes no responsibility if they are not informed of any health issues on signing up to any session
  • Please inform the Academy and coaches of any medical conditions or injuries your child may have prior to the session or holiday camp starting.
  • If we are not informed, we take no responsibility of any medical issues that might occur but if the situation of your child’s medical condition worsens, we will take adequate medical action i.e. calling emergency services and/or parent/guardian.
  • Please make sure your child has any medicines which they may need i.e. Ventolin inhalers or epi pens, with him/her at all times.

If a child has suffered concussion 2 weeks prior to a training session he/she will not be allowed to train until the academy is shown a medical note signed by a doctor. If a child trains with a concussion without notification, the academy will take no responsibility if a child should fall ill during the session post-concussion.

Session Attendance

  • Please let us know via email or text message if your child will not attend a session as sessions will be planned due to the number and ages of the children attending.
  • Children who cannot attend a session due to holiday/illness will not be refunded the session. In extreme cases we will look at each case individually.

Weather

  • Cancellation of session due to bad weather if the session is cancelled:
  • In case of adverse (extreme) weather conditions we will cancel training at short notice. An alternative training session will be put on at a later date to make up for the missed session. Please note this may or may not be at a different venue if we cannot fix a date with the venue in question.
  • Please be aware that a training session could be cancelled as late as one hour before a session starts.
  • Parents will be noted of cancellations via social media, and/or an email will be sent to you from Queen of the South Community Trust saying this session has been cancelled/ or indeed a phone call / voicemail.
  • Queen of the South Community Trust will take no responsibility for parents attending a session if the message has been sent.

Data Protection

  • Data: All information provided will be held in confidence.
  • Your details will be added to our database so we can send out generic emails with upcoming information, or information about your child’s session.

Property

  • After each session Queen of the South will search and pick up any property they see at the time and this will be available for parents to check at the next session. However, if the child’s property is not found by the staff, we will take no responsibility for lost or stolen clothing, equipment or valuables.
  • All lost property found will be kept for 2 weeks. After this time if the property has not been claimed they will be discarded or given to charity if in good condition.

Dress Code

  • Children/Players are required to dress appropriately for all weather conditions i.e. hats, gloves, waterproofs if raining. Please keep an eye out for more information. Please wear appropriate footwear i.e. Astro/moulded football boots (please try and avoid trainers if possible). Metal studs and blades will not be accepted. If the correct footwear is not worn this may result in the player sitting out of the session.
  • Please wear shin pads at all times. Queen of the South Community Trust will not take any responsibility for any injury caused to a child who is not wearing shin pads or the appropriate training wear.

Holiday Camps

  • For holiday camps please make sure your child brings a packed lunch and plenty to drink.
  • Half term and holiday camps may be cancelled up to 3 days before the start of the camp if numbers are not significant enough to run a session and / or venue are entitled to cancel a session due to (but not limited to) health & safety, pitches and / or building work on site. A full refund would be given.

Liability

  • Queen of the South Community Trust and Queen of the South FC does not accept liability for any sickness/damages / lost property /injuries or death sustained on our sessions/camps.


Parents and Guardians understand that during camps and Doongamers children may be exposed to games on the devices that are designed for an older age group such as Fortnite (aged 12). Children will be supervised by a coach at all times and no games deemed inappropriate will be played.